At Ezishine, we care about customer satisfaction and aim to provide the best quality hygiene and home care products. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below:
1. Eligibility for Returns:
Products can be returned within 7 days of delivery.
Only unused, unopened, and sealed products in their original packaging are eligible for return.
Used or damaged products will not be accepted for return or refund.
2. Non-Returnable Items:
Products that have been opened, used, or tampered with.
Items purchased during special offers, discounts, or clearance sales (unless damaged/defective on arrival).
3. Damaged / Defective Products:
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with proof (photo/video).
We will arrange a replacement or issue a refund after verification.
4. Refund Process:
Once your return is approved, the refund will be processed to your original payment method within 5-7 business days.
Shipping charges (if any) are non-refundable.
5. Return Process:
Contact us via Email/WhatsApp with your order details and reason for return.
Our team will verify and approve your request.
Ship the product back to us in original condition (return shipping charges may apply unless the product was defective/damaged).
6. Contact Us:
For any questions or assistance regarding returns and refunds:
📍 Address: Near Jat Vikas Parishad, Bikaner Road, Opposite Au Finance Bank, Sardarshahar – 331403 (Churu), Rajasthan
📧 Email: info@ezishine.com
📞 Phone/WhatsApp: +91 8619878900
