At Ezishine, we are committed to delivering your products quickly, safely, and at the best possible rates.
1. Order Processing:
Orders are processed within 24–48 hours of confirmation (excluding Sundays & public holidays).
You will receive an SMS/Email/WhatsApp notification once your order is confirmed and dispatched.
2. Shipping Timeline:
Metro Cities: Delivery within 3–5 working days.
Other Cities & Towns: Delivery within 5–7 working days.
Remote / Rural Areas: Delivery may take up to 7–10 working days depending on courier service availability.
3. Shipping Charges:
Free Shipping on orders above ₹499.
A nominal shipping charge will apply on orders below the minimum order value.
Exact shipping charges (if any) will be shown at checkout before payment.
4. Tracking Your Order:
Once shipped, you will receive a tracking ID & link via SMS/Email/WhatsApp.
Customers can track their order status in real-time until it is delivered.
5. Delays:
While we make every effort to deliver on time, delays may occur due to unforeseen circumstances like courier issues, weather, strikes, or natural disasters.
Ezishine will not be held responsible for delays beyond our control.
6. Damaged or Wrong Produc:
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with proof (photo/video).
We will arrange a replacement or refund as per our Refund & Return Policy.
7. Contact Us:
For shipping or delivery-related queries, reach out to us:
📍 Address: Near Jat Vikas Parishad, Bikaner Road, Opposite Au Finance Bank, Sardarshahar – 331403 (Churu), Rajasthan
📧 Email: info@ezishine.com
📞 Phone/WhatsApp: +91 8619878900
